REFUND POLICY

Custom Design and Decoration Services

All custom design and decor services, including consultations, are non-refundable. This item includes, but is not limited to wreaths, garlands, tablescapes, favors, personalized orders, and all custom orders and design services offered by A Lady's Creations, LLC and affiliates. Payment for the product or service must be confirmed and agreed upon by the client(s) prior to payment. Upon confirmation, payment is due upon receipt and no refunds or exchanges will be provided.

Workshops and Tutorials

All paid workshops will be refunded up to 14 days prior to the calendar date of the scheduled event. Once the calendar date has been reached, no refunds will be provided. Due to the nature of the workshops, the resources are spent with the intention of the registrant being there. Each registrant has the opportunity to sale their ticket and allow someone else to take their space if they would like to receive money for the ticket. The registrant will be responsible for sending an email to accounts@aladyscreations.com to confirm the new registrant to the workshop with their name, phone number and email for contact to confirm the change.

Decor Shop Products

THERE ARE NO RETURNS NOR CANCELLATIONS ON ANY PRODUCTS. A Lady's Creations, LLC packages all items with the best quality and care to ensure effective arrival and all products purchased are in tact. In the event your item(s) arrive damage, please send an email to accounts@aladyscreations.com with supporting photos and documentation of the damage product(s). If the product(s) are in stock, the customer will receive a free replacement of the damage items. If the item(s) purchased are no longer in stock or are on back order, the customer will receive store credit in the form of a gift card to be used towards a future purchase.

Tutorials

All tutorials purchased are non-refundable. Under every tutorial there is a disclaimer provided that each customer understands that upon payment confirmation, the tutorial is not refundable. NO EXCEPTIONS.

Shipping and Handling

All products ship via FedEx using express shipping unless otherwise notated by A Lady's Creations, LLC or other affiliates. Each customer will receive a shipping confirmation prior to packages leaving the office and for high value and custom packages, a signature is required to ensure delivery. Customers have the option to opt out of signature confirmations, but the customer understands that once the shipment has left the office, A Lady's Creations, LLC is no longer held liable for any stolen packages.

Designer's HQ Exclusive Group

Each group member understands that the membership fee is non-refundable upon payment confirmation. If the group member would like to cancel his/her membership, they must send an email to accounts@aladyscreations.com with "Cancel Designer's HQ Membership" in the subject line. Each member will have the opportunity to cancel the membership up to 3 days prior to the membership charge date which lands on the 7th day of each calendar month. If the membership is not canceled by the 4th calendar date of each month, the group member will be charged. If a DHQ member would like to cancel in the middle of the month, each member will still have access to all content and to the discount until the 4th of the following calendar month. Upon order confirmations for all DHQ members, membership is confirmed if the membership code is used on an order. If the order is not listed and addressed to the group member, the order will be canceled, the customer will be issued a refund and will receive an email explaining the cancellation.

Frequently Asked Questions

When will my order ship?

We work hard to ensure timely and efficient shipping. Orders are shipped out within 24 hours or order confirmation. During high demand times, the orders could be shipped out within 48 hours. If the shipment delay is longer than 48 hours, customers will be notified.

What if I forget to use a promotion code or the DHQ Group discount code?

Promotion codes and DHQ Group discount codes are still redeemable within 24 as long as the order is not marked as shipped. If you forget to input your code, please send an email to accounts@aladyscreations.com with "Apply Code to Purchase <order#>" in the subject line. We will do our best to confirm that all codes have been applied prior to shipment. If the code is applied before shipment, the customer will receive a refund to the original form of payment. If the order has shipped before the email is confirmed, the customer will receive the credit via gift card towards a future purchase.

Does the DHQ Group code apply to everything?

Yes, the DHQ Group code applies sitewide on all products and services--including custom orders. It is exclusive to only the DHQ Group. All products and services must be ordered by the group member.

What to expect in our one-on-one classes?

You choose the option of which type of design you would like to do and upon purchase, you will be able to schedule a date and time available for that particular design. You will receive all of your seasonal material via express shipping prior to your class and we will create the design, discuss tips and tricks, best practices, and so much more during the class.

Do you offer virtual options for your craft shops?

Yes, virtual tickets will be available for all craft shops, and you will have access to all materials, supply lists, and more at any time. Virtual attendees also receive the discount code they can use to purchase items from the Decor Shop during the duration of the event.

What options do you provide for your "Ring of Ribbons"?

Each month, customers will have the option to choose from 3 options rings of ribbon. This is a ribbon box that will come with 3-6 designer ribbons that range from .75" to 6" width sizes and 5 feet to 10 feet in length. Simply choose which option you would like to order at checkout. Rings of Ribbon is set to begin in Spring 2025.